Business Application

Microsoft Office 365

Let us help support your CRM systems and keep you up to date with all your crucial information

Microsoft Office 365

Handling customers is one of the most important objectives for your business. Without solid customer relationships, you can’t have the success you need to expand. Investing in a CRM software is an important decision, then, as it will determine how you maintain contact with existing customers and how you bring in potential customers. Codex offer IT support services geared specifically toward CRM systems and software, so your business can stay on track.

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Essential CRM Features

Customer Relationship Management (CRM) is the strategy your organization uses to manage interactions with customers. A CRM system helps you streamline your processes, build and maintain customer relationships, enhance customer service, and increase profitability. Many CRM technologies exist today, all with the main goal of improving business relationships. Your CRM software or product records and organizes contact information from customers. It gathers info from email, telephone, website, social media profiles, or whatever means you have for customers to reach you.

Integrating all the services your business needs, like email clients, chat, call centres, web analytics, third-party apps, email marketing campaigns, and social media management should be a must for your CRM.

Automation allows you to target your audiences more efficiently, so you can tailor your marketing efforts and see worthwhile returns on your investments.

One of the most basic features of any good CRM, contact management lets you organise and segment your customer contacts. You have a more streamlined process and your customers have catered marketing communications from you.

Reporting tools help you see how your relationships with customers are faring and enable you to make data-driven decisions.

Pipeline management helps you stay organized as customer contacts and data move through your sales and marketing pipelines.

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